PROFESSIONAL EXPERIENCE:
MCLANE INTERNATIONAL - Portugal
General Manager
2005-2007
Responsible for the organization and carries P&L responsibility for the Portugal facility. The primary objective is to ensure the expansion and success of the facility's business in a profitable manner, while playing a key leadership role within the overall business to ensure its ultimate success.
MAJOR AREAS OF RESPONSIBILITY:
Manage all facets of organization, including full P&L responsibility
Develop and present for approval strategic plans for the market that balance growth, cash flow and customer service objectives.
Manage against annual operating budgets that are consistent with market strategy.
Established current and long term objectives and implement the adequate strategies and operating plans for the future development, based on headquarters policies and strategies;
Allocated resources, human, financial and technical in order to achieve the right balance between growth, profitability and distribution policy
Manage the financial performance of the market by analyzing trend reports, extrapolating future results and taking decisive actions to control expenses in line with established budgets.
Maintain active client relationships to ensure meeting and exceeding objectives and to ensure contract compliance
Developed sales strategies for a defined group of customers regarding their understanding of the business long term target;
Identified and develop new account possibilities, develop relations and business;
Represented the company and develop commercial contacts with leading costumers;
Identified and influence the decision maker/blocker of the customer;
Maintain a high level of direct involvement in understanding issues relative to customer satisfaction and if necessary resolving chronic issues.
Develop and implement business solutions with various levels of management for new business or projects Ensure delivery of exceptional customer service to clients.
Provide strong leadership to foster a culture that promotes empowerment, professional development, high performance and accountability.
Counsel, train and guide direct reports to drive tactical plans down through the organization in order to achieve budget goals and deliver high levels of customer service. Examples include space planning, transportation, customer management, etc.
Major achievements: reduction of annual costs by 68%, sales increase by 9,4%
Links Consulting Services
General Manager
1999-2005
Logistics and supply chain consultant with a combination of analytical, motivational and change enablement skills in the areas of Transportation, Logistics, or Supply Chain Management. Provides business consultant Services and transition documentation for the product implementation to include site analysis, initial solution recommendations, In-depth logistics management including operations and project management, management of engagements focused on improving supply chain performance by capturing savings from vendor negotiations, distribution network design, transportation planning, distribution center design and operations, inventory management, and store labor and inventory reduction.
SOCOSMET -ESTÉE LAUDER - PORTUGAL
Commercial Director
June 1998 - 1999
Responsible for all sales and services in Portugal.
Major Functions:
Directly negotiated with all major groups.
Directly supervised accounts executives, Beauty Advisors and Salesperson (Hiring, training/motivation and supervision).
Directly personal support of major clients.
KILLINE OPTICAL GROUP
Commercial Director
June 1997 - May 1998
Responsible for all sales and services throughout Africa, USA, Canada, South America, and Eastern Europe. Increase Sales by 3 Million.
Major functions:
Developed and implemented new distributors for each country, and new channels of distribution.
Directly negotiated with all major groups in the USA and Europe.
Directly supervised account executives (Hiring, training/motivation and supervision).
Direct personal support of major clients. Addressed large groups, at major trade shows.
EXEL LOGISTICS, Lda
Operations Manager (Contract Manager)
10/1994 to 2/1997
Reporting to the General Manager was responsible for the development and management of distribution contracts and day to day management of the organization. This included:
Supervision of the three distributions centers in Portugal, including transport, warehousing, personnel, stock control, and new customer development.
Responsible for the balance sheet and income statement budgets for each distribution center. Established the sales/expenses budgets for the division and was responsible for achieving it in line with the group policy. Prepared "Reporting "of all activities to National and International management.
Responsible for implementing procedures according to the policy of the group and in line with the defined policy for the country.
Increase contract by 9 million euros over 4 year's period, with a margin of 10%
GIB GROUP - AKI BRICODIS PORTUGAL
Department Manager.
August 1993 to May 1994.
Responsible for the development and promotion of products in the country. Co-ordination of sales strategies, implementations of objectives, promotions and publicity.
Major functions:
Analysis and control of stocks.
Market studies and prices definition according to the International pricing policy of the group and in line with the defined GIB policy for the country.
Responsible for the feedback information from the marketplace to the main office in Brussels, and contribution to the formulation of product direction and development.
Negotiation and purchasing of products, both national and foreign goods. Responsible to control the product presentation and the price policy at the POS.
Adopted marketing concepts for the country in line with GIB´s worldwide concept.
GIORGIO ARMANI/ MIRARI. New York. USA
Regional Sales Manager
February 1990 to May 1993
Managed and accounted for sales and service throughout the East Coast of USA and Canada.
Major functions:
Analyzed sales and stock history for recognition of emerging trends.
Developed and implemented channels of distribution.
Prepared the division's reports to the national management.
Adopted brand's marketing concept for the region in line with brand's national concept.
Directly supervised account executives (Hiring, training/motivation and supervision).
Direct personal support of major clients. Addressed large groups, at major trade shows.
Honored as "Top Territory Manager - 1990", East Cost, EUA.
REVUE INTERNATIONAL: Norwalk, Connecticut. USA
Account Manager
1989 - 1990
Consistently exceeded sales quotas during management of Mid-Atlantic region in:
Major functions:
Tested new products and projected likely success rates of new items.
Visited customers to determine satisfaction, mutually resolved problems and to promote company image.
Assisted the Sales Manager in developing sales strategies and new opportunities.
Awarded for "Top Sales Producer -1989". USA.- Sales Increase by 122%.
INNOVATIONS, INC.: Pawtucket, Rhode Island. USA
Production Manager
1985 - 1989
In charge of personnel, production and distribution management for a successful costume jewelry manufacturer with annual sales of $17 million. Specifically:
Managed daily operation, production scheduling and oriented new employees in the production, contractor, and shipping departments.
Purchased raw materials. Resolved logistic problems relating to delivery schedules, set-up and operations. Negotiated and established realistic deadlines.
Generated production forecast and reviews work-in-progress on daily basis. Reported on production volume to executives.
Implemented use of Just in Time (JIT) system of production.
ADDITIONAL TRAINING:
"Tailored Counselor Selling": Wilson Learning Center.
Eden, Minnesota. 1991, 1990
"Federal Income Taxes"(USA Income Taxes):
Federated Tax Service. Chicago. 1988
ADDITIONAL INFORMATION:
LANGUAGES
Fluent in Portuguese and English. Good knowledge of French and Spanish.
COMPUTER LITERATE
Operating System: Ms-DOS;
Windows: Word, Excel, etc.
Chess; Sap, etc
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